Select one of our frequently asked questions below to read more on the subject:

You can visit any one of the Old Mutual Retail branches nationwide. Find your nearest branch.

We are able to offer you an affordable, yet innovative solution Download the Money Account Fee Structure.

  • You need to be a South African Citizen with a valid South African ID.
  • You need to be 18 years or older.
  • You must bring along your valid South African ID (no drivers license accepted), proof of residence for FICA purposes and your mobile phone.
  • An original South African green bar coded ID Book or a Smart ID Card.
  • Passports, driver's license or temporary ID's will not be accepted.
  • Proof of your current South African residential address. The documents must reflect your name(s) / initials and surname together with your current residential address. Please note that proof of residence must be original and not older than 3 months.

    The documents you may use are:
    • A settlement letter from a retail account or loan.
    • A retail account.
    • A payslip/salary advice from your employer.
    • A bank statement or an official letter from the bank.
    • A municipal rates and tax invoice.
    • A loan or investment statement.
    • An Eskom or municipal electricity and water account.
    • A medical aid statement.
    • A cellphone account.
    • An official tribal authority letter.

Your daily transactional limits are:

  • ATM and Store cash withdrawals - R5 000
  • EFT via Internet/Cellphone/Mobile banking - R50 000
  • Card Purchases - R50 000
  • Online purchases - R50 000

You can withdraw cash from Pick n Pay, Boxer, Shoprite or Checkers stores for just R2.50 per transaction.

You can withdraw cash from any SASWITCH ATM. You will be charged R7.00 for each of your first 4 withdrawals for the month and thereafter it will cost you R13.00 per cash withdrawal.

Your daily cash withdrawal limit is R5000 per day.

There are 3 ways to deposit money into your SWIPE account:

1. Cash Deposits

Make cash deposits at any standard Pick n Pay or Boxer store, of up to R5 000 per/day.

Simply:

  • Let the cashier know you're doing a mobile deposit.
  • If you're using Cellphone Banking, dial *120*257# for your WiCode.
  • If you're using the Money Account Mobile App, select 'get reference number' under the cash deposit option.
  • Give your code to the cashier and hand them the cash you'd like to deposit.
  • The cashier must give you a receipt or slip.
  • Your funds will show in your account immediately.

2. EFT (ELECTRONIC FUNDS TRANSFER)

EFT money into your account by using your Money Account banking details, just like you would with any other online or mobile payment.

Enter your:

  • Bank: Bidvest Bank
  • Branch code: 462005
  • Account type: Savings
  • Account Number: Your 10-digit Money Account number. This would have been given to you when you signed up for your Money Account.

3. SWITCH YOUR SALARY & DEBIT ORDERS

  • You will need to fill out, and sign, a Money Account Mandate form, that will allow us communicate with your employer and/or your debit order initiators, so that we can switch your debit orders and salary for you.
    Download Money Account Mandate form

  • You will also have to fill out the Annexure 1 form setting out which of your debit orders you want to move to your Money Account.
    Download Annexure 1

  • And lastly, a Debit Order Switching form that instructs your employer to pay your salary into your Money Account.
    Download Debit order switching form

To switch your salary and debit orders, you must download, complete and sign the switching forms then submit it to us along with a copy of you ID using one of the options below:

Contact our Service Centre on 0860 222 252 for more information.

Switch your salary and Debit orders
To switch your salary and debit orders, you can download, complete and sign the switching forms then send it to us, along with a copy of your ID, via E-mail to MASwitching@omfinance.co.za, visit your nearest Old Mutual Retail branch or contact our Service Centre on 0860 222 252 for more information on how to switch.

Money Account Mandate form - This form is to give Old Mutual authority to liase with your debit order initiators and employer which will allow us to switch all the existing debit orders and salary on your behalf. You need to complete and sign this form.

Annexure 1 - this form you will need to complete and list all your current debit orders that you would like to switch from your current bank to your Old Mutual Money Account.

Debit order switching form - this form will be sent to your debit order initiators to have your banking details changed. You need to capture your Old banking detail as well as your current Old Mutual Money Account banking details. You need to complete and sign this form.

Salary switching form - This form will be submitted to your employer by Old Mutual as an instruction to have your banking details in which your salary is deposited changed. You need to complete and sign this form.

Download Money Account Mandate form - This form is to give Old Mutual authority to liaise with your debit order initiators and employer which will allow us to switch all the existing debit orders and salary on your behalf. You need to complete and sign this form.

STEP 1: Complete section 1 with your personal details using your full names as indicated in your Identity Document.
STEP 2: Indicate that you want to switch your salary and/or debit orders.
STEP 3: Complete section 3 with your previous bank account details.
STEP 4: Complete section 4 with your Money Account bank account details.
STEP 5: Complete section 5 with your employer details.
STEP 6: Sign the form in the space provided.
Download Annexure 1 - On this form you must list your current debit orders that you would like to switch from your current bank to your Old Mutual Money Account.
Client Number: The first 7 digits of your account number.
Beneficiaries: List the Name of the Debit order initiator.
Reference Number/Account Number: List the reference number of the debit order.
Debit order date: List the date of the debit order deduction.
Debit order frequency: List how frequently the debit order is deducted - weekly, monthly, quarterly or annually.
Instalment Amount: List the amount of the debit order.
Fixed: Indicate whether your debit order amount is a fixed amount - yes or no.
Download Debit order switching form - This form will be sent to your debit order initiators to have your banking details changed. You need to capture your Old banking detail as well as your current Old Mutual Money Account banking details.
STEP 1: Complete your personal details using your full names as indicated in your Identity Document.
STEP 2: Complete your previous bank account details.
STEP 3: Complete your Money Account bank account details.
STEP 4: Sign the form in the space provided.

Old Mutual Money Account is a transactional product which is offered by Old Mutual in association with Bidvest Bank Limited*.

The Old Mutual Money Account is an offering by Old Mutual Transaction Services (Pty) Ltd (Reg No. 2012/225985/07), in association with Bidvest Bank Ltd (Reg No. 2000/006478/06), a licensed financial services and registered credit provider, NCRCP17 and Old Mutual Investment Administrators (Reg No. 1988/03478/07), a licensed financial services provider

You must use the Bidvest bank branch code.

  • Bank: Bidvest Bank
  • Branch code: 462005
  • Account type: Savings
  • Account Number: Your 10-digit Money Account number. This would have been given to you when you signed up for your Money Account.

We understand that safety and security is crucial when it comes to managing your personal finances, so we've made it a top priority with these features:

OUR UNIQUE ON-AND-OFF FEATURE

Keep your card details safe by using our unique on-and-off feature, which allows you to turn your card off when you're not using it. You can use your cellphone, the Internet or the Old Mutual Mobile Banking App to quickly and easily turn your card on and off, so that no one else can use it. This is an extremely helpful feature if it falls into the wrong hands, and immediately helps you take control of the situation.

ADDED SECURITY FOR INTERNET PURCHASES

We want to ensure that your online transactions are safe, which is why we use the latest and most advanced security software to cover your Internet purchases. Apart from for the secure and protected portal you will also be required to authorise the transaction on your phone before it goes through protecting you from unauthorised Internet purchases being made on your account without your consent.

  • Dial *120*257#
  • Enter your cellphone banking PIN
  • Select the main menu
  • Select 'Switch card OFF'
  • Confirm the action
  • To switch your card ON again, repeat steps 1-5
  • Logon onto www.moneyaccount.co.za
  • Enter your log-in details
  • Select the 'Switch card OFF' function (just above your latest balance)
  • To switch your card ON again, repeat the first 3 steps
  1. Log into the Money Account APP,
  2. Below the summary of your SWIPE account there is an option to change your card status.
  3. Tap on the slider and confirm that you want to change the status of your card by selecting 'yes'.
  4. To turn your card back on, repeat steps 1 to 3.
  • Affordable transaction fees.
  • Top security features - instantly switch your card off in an emergency.
  • Higher growth potential on your savings.
  • Two linked accounts - a transactional (SWIPE) account and an investment (SAVE) account.
  • Unique features that can automatically save for you.
  • Instant access to your savings.
  • Buy prepaid airtime or electricity using Cellphone or Internet Banking.
  • Transact on the go with the Mobile Banking App, Cellphone Banking or Internet Banking.
  • Pay for anything at a till point or online.
  • Invest your savings in the Old Mutual Money Market Fund Unit Trust.
  • Quick Pay - Get unlimited transfers to other Money Account holders with your cellphone.
  • Deposit cash at Pick n Pay and Boxer stores.
  • Withdraw cash at Pick n Pay, Boxer, Shoprite and Checkers stores.

This on the go banking feature allows you to transact at anytime of the night or day using your mobile phone. Dial *120*257# and follow the prompts.
If you experience trouble using cellphone banking, please contact the Money Account service centre on 0860 222 252 for assistance.

You can switch your card ON and OFF.

  • Process cash deposits.
  • View your recent transactions.
  • View Banking Details
  • Process Payments and Transfers.
  • Purchase prepaid airtime or electricity.
  • Change SWIPE SAVE percentage.
  • Turn SWIPE SAVE percentage ON or OFF.
  • Turn FOCUS SAVE ON or OFF.
  • Change FOCUS SAVE amount.
  • Change your card pin.
  • Change your cellphone banking pin.
  • Quick Pay another Money Account Holder.
  • View your Balance Enquiries.

You can reset your cellphone banking pin by using the mobile banking app.

  1. Select account settings
  2. Select reset cellphone banking pin
  3. Select "RESET" and a temporary PIN will be sent to your cellphone
  4. Login with this PIN and you will be prompted to change your PIN

You can also contact our service centre on 0860 222 252 and one of our consultants will assist you by resetting your cellphone banking pin.

  1. Visit the Money Account website - www.moneyaccount.co.za
  2. Click on the login icon at the top right hand side of the website page
  3. Once you have clicked on the login icon, you now need to enter your internet banking login credentials. Remember to keep this information safe and do not share it with anyone.
  4. Once you have successfully logged into your intent banking profile, start transacting.

If you experience trouble logging into your internet banking profile, please contact the Money Account service centre on 0860 222 252 for assistance.

You can reset your internet banking password by using the mobile banking app.

  1. Select Account Settings
  2. Select Reset internet banking password
  3. Select "RESET" and a temporary password will be sent to your cellphone
  4. Login with this password and you will be prompted to change it.

You can use the Old Mutual App to do the following:

  • If you have a policy with Old Mutual and you are a registered my portfolio user you can access your most recent product balances, cover and contributions.
  • If you are a Money Account holder, you can use the App to perform various transactions such as buying prepaid electricity or airtime, manage your beneficiaries, transfer funds, view your account a balances and much more. Sign Up
  • You can use the Old Mutual mobile to apply for a personal loan. Apply Now.
  • If you are an iWyze insurance policy holder, you can use the Old Mutual App to submit a claim notification or submit a service request.
  • You can also use the Old Mutual App to stay up-to-date with the Old Mutual sponsored events, such as the Comrades Marathon, Trophy Wine Show and Two Oceans Marathon.
  • In case of an accident or house robbery you can access incident guides to collect third party information and take photos or submit a claim is you are an insurance policy holder.

The app is available on the following devices*:

  • Android 2.3 or higher
  • iPhone iOS 6 or higher
  • BlackBerry OS 5,6 & 7
  • J2ME Advanced feature phones (capable of Java, MIDP 2.0 CDLC 1.0.1 or higher)

*The app is not supported on Windows mobile phones, BlackBerry OS 10, Android 2.2, Tablets/iPads, basic feature phones.

As a first time user, you need to:

  • 1. Search for the app via your mobile app store.
  • 2. Search for Old Mutual and then select the download icon.

After downloading the app, you'll need to complete a few simple registration steps before you can sign in and use it.

Access your mobile banking in a few simple steps.

  • 1. Find the "Money Account", which will be available from the landing page of the Old Mutual Money Account App.
  • 2. Select "Money Account" on the menu, and:
    • 1. Enter your mobile number
    • 2. Select 'Register'
    • 3. Choose and type in the PIN to be used on the Mobile App (only once).
    • 4. Enter the 'Device Name' e.g. 'Rachelle's iPhone'
    • 5. Select 'Register' to continue

You will be prompted to activate your device via Internet banking.
Once you're logged into your Internet Banking profile, choose 'Device Management'.
You are now ready to login to Mobile Banking, via the Old Mutual App and start banking on the go!

The minimum balance you must have in your SWIPE account is R25

No, you can only transfer money to your SAVE account from your SWIPE account.

The Old Mutual Money Account has a number of useful tools that can help you get into the habit of growing your personal savings.

SWIPE & SAVE

With the optional SWIPE & SAVE feature, you can automatically add to your SAVE account every time you swipe your card. You can set your SWIPE and SAVE percentage to be anything between 1-15% of your total daily spend - giving you control over how much you feel comfortable saving.

So, let's say you spend R100 on groceries and you've set your SWIPE & SAVE percentage to 10%, then an extra R10 will be added to your SAVE account, automatically. In total, R110 has moved from your SWIPE account - R100 for the groceries and R10 which has automatically gone into your SAVE account.

FOCUSED SAVE

If you'd like, you can choose to have a fixed amount automatically transferred from your SWIPE account to your SAVE account every month. The best way to do this is to set your FOCUSED SAVE date (when the money is automatically transferred) to the day that you get paid. This way, there are always funds available to save.

So, let's say you�ve set your FOCUSED SAVE transfer to R200, then R200 will be automatically added to your SAVE account every month on the date that you've chosen.

Old Mutual Money Market Fund Unit Trust

Your SAVE account is linked to the Old Mutual Money market Fund Unit Trust, which gives your money higher growth potential than your savings in a normal bank account. Also, you don't have to wait to access your money like you would with most investments - you can access it instantly, at any time.

Simply transfer the money you need from your SAVE account to your SWIPE account and you can swipe to make purchases immediately. Making a transfer is as easy as using our Mobile Banking App, Cellphone Banking or Internet Banking - whichever you prefer.

Yes, your Money Account card can be used internationally. Download the fee structure to view the international transaction costs.

You can reset your Card PIN via Internet Banking, Cell-phone Banking or at one of the Old Mutual Finance Branches. You must have your cell-phone with you.