Select one of our frequently asked questions below to read more on the subject:
You can visit any one of the Old Mutual Retail branches nationwide. Find your nearest branch.
We are able to offer you an affordable, yet innovative solution Download the Money Account Fee Structure.
Your daily transactional limits are:
You can withdraw cash from Pick n Pay, Boxer, Shoprite or Checkers stores for just R2.50 per transaction.
You can withdraw cash from any SASWITCH ATM. You will be charged R7.00 for each of your first 4 withdrawals for the month and thereafter it will cost you R13.00 per cash withdrawal.
Your daily cash withdrawal limit is R5000 per day.
There are 3 ways to deposit money into your SWIPE account:
Make cash deposits at any standard Pick n Pay or Boxer store, of up to R5 000 per/day.
EFT money into your account by using your Money Account banking details, just like you would with any other online or mobile payment.
To switch your salary and debit orders, you must download, complete and sign the switching forms then submit it to us along with a copy of you ID using one of the options below:
Contact our Service Centre on 0860 222 252 for more information.
Switch your salary and Debit orders
To switch your salary and debit orders, you can download, complete and sign the switching forms then send it to us, along with a copy of your ID, via E-mail to MASwitching@omfinance.co.za, visit your nearest Old Mutual Retail branch or contact our Service Centre on 0860 222 252 for more information on how to switch.
Money Account Mandate form - This form is to give Old Mutual authority to liase with your debit order initiators and employer which will allow us to switch all the existing debit orders and salary on your behalf. You need to complete and sign this form.
Annexure 1 - this form you will need to complete and list all your current debit orders that you would like to switch from your current bank to your Old Mutual Money Account.
Debit order switching form - this form will be sent to your debit order initiators to have your banking details changed. You need to capture your Old banking detail as well as your current Old Mutual Money Account banking details. You need to complete and sign this form.
Salary switching form - This form will be submitted to your employer by Old Mutual as an instruction to have your banking details in which your salary is deposited changed. You need to complete and sign this form.
Download Money Account Mandate form - This form is to give Old Mutual authority to liaise with your debit order initiators and employer which will allow us to switch all the existing debit orders and salary on your behalf. You need to complete and sign this form.
STEP 1: Complete section 1 with your personal details using your full names as indicated in your Identity Document.
STEP 2: Indicate that you want to switch your salary and/or debit orders.
STEP 3: Complete section 3 with your previous bank account details.
STEP 4: Complete section 4 with your Money Account bank account details.
STEP 5: Complete section 5 with your employer details.
STEP 6: Sign the form in the space provided.
Download Annexure 1 - On this form you must list your current debit orders that you would like to switch from your current bank to your Old Mutual Money Account.
Client Number: The first 7 digits of your account number.
Beneficiaries: List the Name of the Debit order initiator.
Reference Number/Account Number: List the reference number of the debit order.
Debit order date: List the date of the debit order deduction.
Debit order frequency: List how frequently the debit order is deducted - weekly, monthly, quarterly or annually.
Instalment Amount: List the amount of the debit order.
Fixed: Indicate whether your debit order amount is a fixed amount - yes or no.
Download Debit order switching form - This form will be sent to your debit order initiators to have your banking details changed. You need to capture your Old banking detail as well as your current Old Mutual Money Account banking details.
STEP 1: Complete your personal details using your full names as indicated in your Identity Document.
STEP 2: Complete your previous bank account details.
STEP 3: Complete your Money Account bank account details.
STEP 4: Sign the form in the space provided.
Old Mutual Money Account is a transactional product which is offered by Old Mutual in association with Bidvest Bank Limited*.
The Old Mutual Money Account is an offering by Old Mutual Transaction Services (Pty) Ltd (Reg No. 2012/225985/07), in association with Bidvest Bank Ltd (Reg No. 2000/006478/06), a licensed financial services and registered credit provider, NCRCP17 and Old Mutual Investment Administrators (Reg No. 1988/03478/07), a licensed financial services provider
You must use the Bidvest bank branch code.
We understand that safety and security is crucial when it comes to managing your personal finances, so we've made it a top priority with these features:
Keep your card details safe by using our unique on-and-off feature, which allows you to turn your card off when you're not using it. You can use your cellphone, the Internet or the Old Mutual Mobile Banking App to quickly and easily turn your card on and off, so that no one else can use it. This is an extremely helpful feature if it falls into the wrong hands, and immediately helps you take control of the situation.
We want to ensure that your online transactions are safe, which is why we use the latest and most advanced security software to cover your Internet purchases. Apart from for the secure and protected portal you will also be required to authorise the transaction on your phone before it goes through protecting you from unauthorised Internet purchases being made on your account without your consent.
This on the go banking feature allows you to transact at anytime of the night or day using your mobile phone. Dial *120*257# and follow the prompts.
If you experience trouble using cellphone banking, please contact the Money Account service centre on 0860 222 252 for assistance.
You can switch your card ON and OFF.
You can reset your cellphone banking pin by using the mobile banking app.
You can also contact our service centre on 0860 222 252 and one of our consultants will assist you by resetting your cellphone banking pin.
If you experience trouble logging into your internet banking profile, please contact the Money Account service centre on 0860 222 252 for assistance.
You can reset your internet banking password by using the mobile banking app.
You can use the Old Mutual App to do the following:
The app is available on the following devices*:
*The app is not supported on Windows mobile phones, BlackBerry OS 10, Android 2.2, Tablets/iPads, basic feature phones.
As a first time user, you need to:
After downloading the app, you'll need to complete a few simple registration steps before you can sign in and use it.
Access your mobile banking in a few simple steps.
You will be prompted to activate your device via Internet banking.
Once you're logged into your Internet Banking profile, choose 'Device Management'.
You are now ready to login to Mobile Banking, via the Old Mutual App and start banking on the go!
The minimum balance you must have in your SWIPE account is R25
No, you can only transfer money to your SAVE account from your SWIPE account.
The Old Mutual Money Account has a number of useful tools that can help you get into the habit of growing your personal savings.
With the optional SWIPE & SAVE feature, you can automatically add to your SAVE account every time you swipe your card. You can set your SWIPE and SAVE percentage to be anything between 1-15% of your total daily spend - giving you control over how much you feel comfortable saving.
So, let's say you spend R100 on groceries and you've set your SWIPE & SAVE percentage to 10%, then an extra R10 will be added to your SAVE account, automatically. In total, R110 has moved from your SWIPE account - R100 for the groceries and R10 which has automatically gone into your SAVE account.
If you'd like, you can choose to have a fixed amount automatically transferred from your SWIPE account to your SAVE account every month. The best way to do this is to set your FOCUSED SAVE date (when the money is automatically transferred) to the day that you get paid. This way, there are always funds available to save.
So, let's say you�ve set your FOCUSED SAVE transfer to R200, then R200 will be automatically added to your SAVE account every month on the date that you've chosen.
Your SAVE account is linked to the Old Mutual Money market Fund Unit Trust, which gives your money higher growth potential than your savings in a normal bank account. Also, you don't have to wait to access your money like you would with most investments - you can access it instantly, at any time.
Simply transfer the money you need from your SAVE account to your SWIPE account and you can swipe to make purchases immediately. Making a transfer is as easy as using our Mobile Banking App, Cellphone Banking or Internet Banking - whichever you prefer.
Yes, your Money Account card can be used internationally. Download the fee structure to view the international transaction costs.